Loose woman Sophie Morgan claims British Airways broke her £8,000 wheelchair in transit
Loose woman Sophie Morgan has claimed BA damaged her £8,000 wheelchair in transit and told her to “email” when she complained.
Sophie, 37, suffered a T6 spinal cord injury in 2003 when she was involved in a car accident that left her paralyzed at the age of 18.
She needs a wheelchair at all times, but said she wasn’t given the support she needed when British Airways damaged her chair after it was “fixed to the hold”.
This must stop!
They attached the chair to the battery-powered facility without permission and the untrained staff could not separate them, leaving her terrified that she might be stuck without it.
When they disconnected the chair from the battery it had to be put back together, it was left damaged and as I later found out, so was the light broken.
TV star Sophie said on Instagram: ‘Landed into Heathrow with great fanfare.
Someone – no one took responsibility – decided to attach my wheelchair and batec (battery powered attachment) in transit (they were checked in separately, in two parts, not attached) and they did it a) without permission and b) totally wrong!! !
It took over half an hour to “untie” it, and all that time I had to sit on an aisle-side chair that wasn’t secure and didn’t know if I’d be able to get back to my seat.
In the end, they took it apart and I went back to my seat and reinstalled the batik, but it’s not safe to use. Then I discovered more damage.
She said the customer service she then encountered was completely unacceptable.
“And what was I told to do by BA!? Sending an email through the site.
‘This has to stop.’ Thousands of chairs are damaged by airlines every year. It’s #JustPlaneWrong. “
Sophie filmed a video that showed her literally shaking as she worried she might not be able to get back into the chair she was leaning on.
MailOnline has contacted a British Airways spokesperson for comment.
Trauma: Sophie was left in a wheelchair after she suffered a T6 spinal cord injury in 2003 that left thoracic-down paralysis at the age of 18
London-based activist Sophie has undergone a range of impressive projects including presenting Channel 4’s television coverage of the Rio de Janeiro Paralympics in 2016.
Sophie, who appeared on Lorraine in 2021, said that while many people are “afraid of change,” she believes her disability has “made her life” and has encouraged her to “live right.”
“I think people are afraid of change, they don’t want it, there is fear around it,” Sophie said. But for me, because my change ended up giving so many positives, I’m kind of running into it, looking for it.
I want life to be different and full of variety and excitement.
I suppose I learned the hard way that the worst things that happen to you can lead to the best in life.
It’s hard for people to relate, they see my disability and think it’s ruining a life – but I’ve found it’s the opposite, I think it’s made my life.
Sophie, who began her successful TV career in 2009, says that although it has been difficult to adjust to her injury, it has become “part of who she is”.
When I had my injury, it was clear that the initial adaptation to it was becoming a paraplegic and wheelchair user at such a young age.
“There was a lot for me to work on and figure out who I was, who I would be and how I was going to achieve that,” she said.
I didn’t have a lot of disability experience, I was the first disabled person I’ve ever met, and I had a lot to learn and unlearn.
“But over the years it has become a part of who I am and it gets me thinking about how to live life right, because I almost lost my life, so it matters a lot to me.”
MAKING A DIFFERENCE: The London-based campaign has since undertaken a range of impressive projects including presenting Channel 4’s television coverage of the Rio de Janeiro Paralympics. Pictured with her fellow hosts in 2016